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Park Road | Jarrow | Tyne and Wear | NE32 5SE | telephone 0191 489 7183

Mayfield Medical Group

 

 

 

 

COVID-19: Risk Advice for Patients

If you have been informed you are not in the high risk category but still wish to follow ‘shielding’ advice then this is a personal decision that you are, of course, free to make and to follow as far as possible.

Please click the link below to download the leaflet, Important Advice on Shielding:

Risk Advice for Patients


COVID-19:FAQs

Caring for people at highest clinical risk from COVID-19; background and Frequently Asked Questions for Patients, Published: April 2020

Please download these Frequently Asked Questions: FAQs for patients


 

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Opening Hours

Monday 8:30am – 6:00pm
Tuesday 8:30am – 6:00pm
Wednesday 8:30am – 6:00pm
Thursday 8:30am – 7:45pm
Friday 8:30am – 6:00pm
Saturday Closed
Sunday Closed

We offer additional extended hours for pre-booked appointments only:

  • Thursday evenings until 7:45pm

Extended Hours

We offer additional extended hours for pre-booked appointments only:

Thursday Evenings until 7:45pm


Fit for Work Certificate

It is not necessary to have a Doctor’s certificate until you have been absent continuously from work for seven days including weekends. After three days you must obtain a self-certificate (SC2) from your employer. If your employer insists on a private certificate for an illness of less than seven days duration then the Doctor will charge a fee of £10. If your illness continues for more than seven days then under the NHS your GP can issue an official statement (Med3) “fit to work certificate” to confirm your illness.


Personal Details

Please Help us to Help you:

  • If you change your name, please let us know so that we can update your records.
  • If you move house, please let us know your new address. If it is outside our Practice area we will need to transfer your records to your new Doctor.
  • If you change you telephone number, please let us know so that we can update your records.

Appointments

For the Doctor

With a slight variation between doctors, morning consultations at the surgery take place between 8:45am and 11:30am and afternoon consultations between 2:30pm and 5:30pm.

If you are going to be late or are unable to attend your appointment please let us know.  This is important as the practice operates a strict policy for DNA’s(Did Not Attend). Please remember that each appointment slot is for one problem and one person.  If you require longer or want a member of your family to be seen at the same time as you, please ask the receptionist and she will arrange extra time for you.

Booking your Appointment

To book your appointment you can telephone the surgery on 0191 4897183 and your appointment will be triaged by a clinician. You can also register for online booking (** see below**) The practice will not normally pre-book appointments unless you have difficulty booking on the day due to work commitments, or it is for one of the chronic disease clinics.

We will try to put you with the clinician of your choice this will not always be possible in which case, you will be offered an appointment with a clinician who is available.

When booking your appointment you will be asked by the receptionist to explain briefly what the problem is, this is so that she can book you with the relevant person (not always the doctor) for the relevant amount of time.

PLEASE REMEMBER TO CANCEL YOUR APPOINTMENT IF YOU ARE UNABLE TO ATTEND.  WE CAN THEN OFFER THAT APPOINTMENT TO ANOTHER PATIENT.

Appointment Booking Online:

You can now book appointments online by clicking the image below:

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Inappropriate use of the appointments may result in your access to this service being removed.
If you have not registered for the New Online Services, please speak to Reception.

Advice and Information by Telephone

A Triage Doctor or  Nurse Practitioner is available to offer telephone advice daily.

  • Mornings   8:45am – 11:30am
  • Afernoons 2:30pm – 5:30pm (except Wednesday afternoons)

If you telephone outside of these times you may be asked to phone back or leave a message so that someone can come back to you. The Nurse Practitioner may be able to advise you over the phone but if necessary will offer you an appointment to be seen in the practice.

The Nurse Practitioners can diagnose and prescribe and also run their own surgeries for minor ailments. Appointments can be booked with the Nurse Practitioner in the usual way.

For the Nurse

We operate a booked appointment system for all clinics. When booking your appointment please let Reception know what your appointment is for, so that they can advise you when would be the best time for you to come and the length of appointment you require.

Access for the Disabled

  • Disabled car parking
  • Access into the practice without steps
  • Toilet available for disabled patients
  • Access for wheelchair users

Home Visits

We prefer patients to come to surgery if they can. Therefore home visits are reserved only for those patients who are too ill to attend the surgery or are housebound.  If you need a home visit please telephone 0191 4897183 as early as possible and be prepared to answer some questions to enable the doctor to assess the urgency.

Emergencies

During Surgery hours an emergency is a medical problem that needs attention within 30 minutes. After hours it is a medical problem that cannot wait until the surgery opens.

CORONAVIRUS

COVID-19 UPDATE

WHAT YOU NEED TO DO:

STAY AT HOME. YOU SHOULD ONLY LEAVE THE HOUSE FOR VERY LIMITED PURPOSES:

  1. shopping for basic necessities, for example food and medicine, which must be as infrequent as possible.

  2. one form of exercise a day, for example a run, walk, or cycle – alone or with members of your household.

  3. any medical need, including to donate blood, avoid or escape risk of injury or harm, or to provide care or to help a vulnerable person.

  4. travelling for work purposes, but only where you cannot work from home.

These reasons are exceptions – even when doing these activities, you should be minimising time spent outside of the home and ensuring you are 2 metres apart from anyone outside of your household.

These measures must be followed by everyone. Separate advice is available for individuals or households who are isolating, and for the most vulnerable who need to be shielded. Where parents do not live in the same household, children under 18 can be moved between their parents’ homes.

Please download these Frequently Asked Questions: FAQs for patients

Please download this leaflet: Risk Advice for Patients


PLEASE CLICK ON THE LINKS BELOW FOR
FURTHER INFORMATION
AND TO CHECK IF YOU HAVE SYMPTOMS: