Patient Charter

This is Our Patient Charter to Help You and to Help Us


We aim to provide the best possible service to our patients and hope you feel that we achieve this aim.  The care of your health is a partnership between yourself and the Primary Care Health Team.  The success of that partnership depends on an understanding of each other’s needs.


Our responsibility to you:

  • You will be greeted courteously

  • You have a right to confidentiality

  • You have the right to see your medical records subject to the limitations of the law

  • You will be seen the same day if your medical need is urgent

  • You will be seen by the Doctor of your choice wherever possible

  • You will be informed if there will be a delay of more than 20 minutes for your appointment

  • You will be referred to a consultant when your GP feels it necessary

  • You will be given the result of any test or investigation on request

  • Your repeat prescription will be ready for collection within 48 hours of your request

  • Your suggestions and comments about the service we offer will be considered sympathetically and any complaint dealt with quickly


Your responsibility to us:

  • Please treat all Surgery staff with respect

  • Do not ask for information about anyone other than yourself

  • Tell us of any change of name or address so that our records are accurate

  • Only request an urgent appointment or home visit if appropriate

  • Please cancel your appointment if you are unable to attend

  • Please be punctual, but be prepared to wait if your consultation is delayed by an unexpected emergency

  • Use the tear off slip to request a repeat prescription and attend for review when asked

  • Please let us know when you feel that we have not met our responsibility to you but please give praise when it is due


Zero Tolerance


This practice supports the Government’s NHS zero tolerance zone campaign.  GPs and their Staff have the right to care for others without fear of being attacked or abused.  We ask that you treat your GP and Practice Staff with courtesy and consideration.